POLICIES

SHIPPING:

Shipping and delivery is handled with the utmost care. Framed pieces are packaged in hard, padded boxes while unframed photographs are delivered in wide, hard tubes.  All packages are maticulously inspected and secured.  Please allow up to 2 weeks for printing, signing, and shipping.  

 
The Spidey Collection will NOT ship to any P.O. BOX or Short-Term rental addresses (AirBnb, etc) anywhere under any circumstance. 

SALES TAX

Sales tax will be charged at 9.75%.  PLEASE NOTE: If you are located outside of the U.S. you will be responsible for paying any duties and/or taxes imposed by your country before the photographs can be delivered.

OVERSIZED PRINTS:

We highly recommend prints sized 30 x 40 or larger to be inspected and handled solely by your framer.  Please contact us if you would like us to ship your order directly to your framer.

CANCELLATION:

To cancel your order, please contact [email protected] within 24 hours of placing the order.  Cancellations requested after 24 hours are subject to a 15% restocking fee. If full payment is not recieved within 30 days of the order date, the order will be automatically canceled and no refunds will be issued.

DAMAGES:

Please inspect your product upon reception and contact us immediately if the item is defective, damaged or if you recieved the wrong item, so that we can evaluate the issue and make right.  Issues reported beyound 3 days (and less than 14 days) are subject to a 30% replacement fee.  Any issues reported beyound 14 days will not be accepted.

EXCHANGES / RETURNS:

PLEASE NOTE: Returned items need to be recieved and approved by The Spidey Collection before we can approve and process the exchange.

To start a return you must first contact us at [email protected].   If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.  Items sent back to us without first requesting a return will NOT be accepted.

Your return must be in the same condition that you revieved it, and with its original packaging. 

We will notify you once we have recieved and inspected your return.  At which point, we will inform you on wheather or not the return was approved.  If approved, you will automatically be refunded on your original payment method.  

Please contact us for any of your return questions at [email protected].  

INTERNATIONAL:

Duties and Taxes are determined by the customs agency within that country.  If Duties and Taxes are owed, they will be the sole responsibility of the customer.  Any questions may be answered by your local customs agency.

Many countries will hold your package for customs clearances and duties and taxes to be paid or require the package to be picked up.  Many will ship the package back to sender after being held for 3 weeks time.  If the customer does not claim their package within that time and it's sent back to us, the customer will be contacted and be held responsible for additional shipping costs if they would like us to attempt to send again.